Current positions

Medical Office Receptionist & Biller

Licensed Counselor (LPC, LCSW, LMFT)

Medical Office Receptionist & Biller

We are currently seeking a Medical Office Receptionist & Biller to help with the organization and running of the daily administrative operations of the practice. This position represents the professional image of our practice to callers and visitors. Applicant must be friendly, mature, and demonstrate a willingness to learn and grow professionally. The ideal candidate is someone looking for a long-term career position with an opportunity for growth.

Necessary skills include:

• Friendly, professional, and articulate phone voice
• Strong communication skills
• Comfortable interacting with clients in person and on the phone
• Ability to diffuse difficult client situations and foster client relationships
• Strong computer skills and familiarity working in Google Workplace
• Experience in computerized scheduling of appointments
• Capable of handling many tasks at once with interruptions
• Excellent organizational and time management skills
• Comfortable working with a high degree of attention to detail and discretion
• Strong knowledge of insurance billing
• Familiarity with HIPAA and confidentiality regulations

Duties include:

• Performing opening and closing procedures
• Greeting clients and visitors and handling all front desk duties
• Creating client charts, preparing client records and consent forms, and assisting clients with digital paperwork completion
• Scheduling appointments for several clinicians with varying schedules
• Multi-tasking and taking initiative to ensure a well-organized office function
• Handling incoming and outgoing telephone calls with efficiency and compassion
• Processing client referrals from other professionals in the community
• Monitoring and responding to online inquiries
• Handling miscellaneous correspondence
• Verifying patient insurance coverage and eligibility and collecting co-pays and deductibles
• Collaborating with healthcare providers to obtain necessary documentation for claim submission
• Reviewing claims for errors and correcting prior to submission
• Submitting billing data to the appropriate insurance providers
• Receiving EOBs, researching causes for denials, and resubmitting corrected claims
• Processing all remittances (manual and electronic pay) and posting to appropriate accounts
• Invoicing patients and insurance companies for claims or payments
• Tracking and collecting payments from patients for outstanding bills
• Following up on unpaid or denied claims and resolving billing issues
• Staying updated on changes in medical coding guidelines and reimbursement policies
• Maintaining patient confidentiality and adhering to HIPAA regulations
• Performing other duties as assigned

Job Type: Full-time

Salary: Up to $15.00 per hour

Benefits:

• On-the-job training
• Opportunities for advancement
• Paid sick time
• Paid time off
• Paid training
• Professional development assistance

To be considered please send your cover letter and resume to jacquelynkirby@hopehealingcounseling.com.

Clinician – LPC, LMFT, or LCSW

We are looking for licensed clinicians – LPC, LMFT, LCSW – to join our group. Daytime, evening, weekday, and weekend hours are available.

If you…

• are you ready to break free from the endless demands of hospital and agency jobs
• want control over your schedule and caseload
• are looking for a place that supports your growth as a clinician
• truly want to make a difference in the lives of your clients

Hope & Healing Counseling could be the place for you! We foster a supportive and collaborative work environment where clinicians can grow both personally and professionally. With a steadfast commitment to compassionate care, we offer a wide range of therapeutic services. Our team of licensed professionals specializes in various modalities, including eye movement desensitization and reprocessing therapy, cognitive-behavioral therapy, mindfulness-based approaches, and trauma-informed care. Join us in our mission to empower individuals, couples, and families to overcome challenges and discover their inherent resilience while making a meaningful impact on the lives we touch.

Applicants must be fully licensed and in good standing in the State of Louisiana. Clinicians with a niche(s) or passion to develop one (children, couples, trauma, EMDR, family, etc.) are preferred. The candidate must be independent, driven, collaborative, and dedicated to providing a high level of care, interested in a supportive working environment, want to develop and learn effective clinical skills, utilize evidence based theoretical approaches, and be committed to building a positive work environment.

We believe in creating the best atmosphere for our clients and clinicians. We are a fun, dynamic, and collaborative team that values helping improve the health and wellness of our clients. The overall vibe of our practice is upbeat, positive, warm, and down-to-earth.

Please note that candidates who currently maintain their own private practice are not within the scope of our hiring criteria for this role. We are seeking individuals who are eager to join our team and actively contribute to the future development of our practice.

We provide:

• A steady stream of referrals
• Competitive compensation
• An in-house medical biller to coordinate benefits/eligibility and submit claims
• An in-house receptionist who answers calls and schedules appointments
• Individual consultation with our Clinical Director (general and EMDR)
• Monthly group case consultation
• Supportive team environment
• Fully furnished office space

Clinicians must:

• Be currently licensed to practice in Louisiana as an LPC, LMFT, or LCSW
• Be organized, conscientious, and committed to providing high-quality services to our clients
• Have strong clinical skills in diagnosis, assessment, and treatment
• Have excellent written and oral communication skills
• Be comfortable with electronic records and the use of technology
• Stay up to date with current research and best practices

Clinician will be responsible for:

• Performing on-site clinical counseling services to clients of Hope & Healing Counseling
• Reliable attendance and timely arrival to sessions
• Being properly licensed and abiding by all laws, rules, regulations, and codes of ethics
• Communicating with a client’s treatment team (i.e., PCP, psychiatrist, school, etc.) as necessary
• Completing written records for each client including: intake assessments, progress notes, treatment plans, and discharge plans

Required education:

• Master’s or Doctoral Degree in a counseling-related field

Required license or certification:

• LPC, LMFT, or LCSW

To learn more about our practice visit our website at https://hopehealingcounseling.com

Job Types: Contract, Part-time, Full-time

To be considered please send your cover letter and resume to jacquelynkirby@hopehealingcounseling.com.